SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT LEARN MATERIALS CAN DEFINITELY EXERT POSITIVE EFFECT ON YOUR EXAM

Salesforce Certified Service cloud consultant Learn Materials Can Definitely Exert Positive Effect on Your Exam

Salesforce Certified Service cloud consultant Learn Materials Can Definitely Exert Positive Effect on Your Exam

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Salesforce Service-Cloud-Consultant certification is a valuable credential for professionals who want to advance their career in customer service and contact centers. Salesforce Certified Service cloud consultant certification not only validates a candidate's expertise in Salesforce Service Cloud but also demonstrates their commitment to ongoing learning and professional development. Salesforce Certified Service Cloud Consultants are in high demand as companies look for professionals with the skills and knowledge to help them optimize their customer service operations.

Salesforce Service-Cloud-Consultant is a certification exam designed for professionals who want to validate their expertise in Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification is intended for individuals who have experience in designing and implementing solutions that support customer service and contact center operations. The Salesforce Service-Cloud-Consultant certification exam validates the skills and knowledge required to design and implement customer service solutions in Salesforce.

>> Service-Cloud-Consultant Latest Test Question <<

Service-Cloud-Consultant Test Tutorials & Valid Service-Cloud-Consultant Study Guide

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Salesforce Certified Service cloud consultant Sample Questions (Q158-Q163):

NEW QUESTION # 158
Universal Containers has recently implemented Chat and is looking for recommendations about how to improve agents' ability to find the appropriate answer while chatting with customers.
What should a consultant recommend to meet this requirement?

  • A. Einstein Reply Recommendations
  • B. Action & Recommendations component
  • C. Einstein Article Recommendations

Answer: C

Explanation:
To improve agents' ability to find appropriate answers during chat sessions with customers, implementing Einstein Article Recommendations is recommended. This feature uses AI to suggest relevant Knowledge articles to agents based on the context of the chat, enhancing the efficiency of information retrieval and the quality of customer support.


NEW QUESTION # 159
Universal Containers wants to let its customers interact in real time with support agents from their computers and mobile devices.
Which feature should a consultant recommend to meet this requirement?

  • A. Einstein Chat Bot
  • B. Knowledge articles
  • C. Web-to-Case

Answer: A

Explanation:
To enable real-time interaction between customers and support agents from computers and mobile devices, implementing an Einstein Chat Bot is recommended. Chatbots provide an immediate, interactive communication channel that can escalate complex issues to live agents, enhancing the customer support experience across devices.


NEW QUESTION # 160
Universal Containers is setting up a field service dispatch contact center. Which functionality should be
considered when designing the contact center? (Choose 2)

  • A. Chatter groups for customer
  • B. Mobile access to case information
  • C. Predictive dialer for outbound calls
  • D. Visibility into service entitlements

Answer: B,D


NEW QUESTION # 161
Cloud Kicks supports customers through chat. Service agents have reported multiple instances where customers have used abusive language, Cloud kicks wants to way to prevent abusive customers from starting future chat sessions.
What is the recommended feature to meet the requirement?

  • A. Create sensitive data rules.
  • B. Create a blocking rule.
  • C. Enable Sneak Peek Configuration setting.
  • D. Enable Assistance Flag Configuration setting.

Answer: C


NEW QUESTION # 162
Field engineers often need to access current inventory levels of products the customer has purchased while at
customer sites.
Which solution should a Consultant recommend to meet this requirement?

  • A. Develop and publish a knowledge management system
  • B. Integrate with an enterprise resource planning system.
  • C. Implement Field Service Lightning.
  • D. Configure Visual Flows on Salesforce mobile.

Answer: B


NEW QUESTION # 163
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